My latest article for Lodging magazine, a trade journal for the hotel industry, involved a new method being employed for training housekeeping and other hotel services: video games.
To keep employees engaged and improve their business, hoteliers are starting to use interactive games to teach skills – a kind of soft training that creates less stress than task-oriented drills. The example given to me was: workers are shown a picture of a spotless room and one with noticeable imperfections, and are asked to pick out what’s wrong with the second photo. Prizes are awarded for correct answers. In the process, staff members learn, in a fun and interactive way, what to watch for when they clean rooms for real.
I sent three very rough pencil sketches with ideas. The first was pretty much an illustration of that example –
In the second I imagined pinball games with funny hotel-related names –
And in the third, a video game screen with employees acting like Mario Brothers characters –
They liked the last one, so I tightened up the little character drawings –
And then borrowed colors and actions from classic video games. Here is the finish –